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Job Opening - Donor Relations Coordinator

OVERVIEW:

The Donor Relations Coordinator works with the Donor Relations group to build and nurture mutually beneficial relationships with donors by serving as an advanced level resource for questions and issues related to giving.  

PRIMARY RESPONSIBILITIES:

  • Research and effectively respond to donor inquiries received via telephone, voicemail, or through TEAM’s ticketing system
  • Work collaboratively with other departments to help solve issues and answer inquiries submitted by donors
  • Be sensitive to donor’s needs and pray with them when appropriate
  • Develop skills to utilize technology for maintaining and updating donor information as appropriate
  • Review and proactively correct or respond to issues related to recurring donor transactions
  •  Utilize email and printed mail to enhance donor communication as appropriate
  • Assist donors with online contribution questions and/or issues and help navigate the online giving area of TEAM’s website
  • Maintain data integrity through daily dashboard reviews and account cleanup
  • Recognize and respond to opportunities for unrestricted giving from a donor and actively promote the global outreach fund when appropriate
  • Keep informed of organizational announcements, activities and changes via regular reading of the TEAM corporate communication tools

KEY SKILLS AND REQUIREMENTS: 

  • High school graduate/GED or equivalent
  • One to three years of previous customer service experience
  • Prior work with donors or accounts receivable a plus
  • Experience with nonprofit organizations and fund development a plus, but not required
  • Experience with Google G-Suite applications, MS Office applications, and computer fluency required
  • Candidate required to have spoken and written fluency in English; other languages such as
  • Spanish, Korean, Mandarin and/or Cantonese are strongly encouraged to apply

Send cover letter and resume to:

E-mail: jobs@team.org
Fax: 630-653-1826
Mail: Human Resources Manager, 400 S. Main Place, Carol Stream, IL 60188

Download a copy of the full job description HERE.  
Fill out our employee application.  Click HERE to download.  

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